Emergency & Urgent Care

URGENT CARE AND EMERGENCY ROOM USE

An Urgent Care is a great place to get medical help because they usually have extended hours, specialists for common problems, and can see you quickly (usually less than an hour)! Urgent Care Centers can help you with ear infections, sore throats, urinary tract infections, minor cuts and burns, sprains, and other common health issues. The Urgent Care can be used for problems your doctor would normally help with. If your doctor wouldn’t be able to take care of the problem, the Urgent Care probably can’t either. Emergency rooms are good choices if you have broken bones, cannot stop bleeding, or you are experiencing chest pains or shortness of breath.

SHOULD YOU GO TO THE EMERGENCY ROOM OR URGENT CARE?

Examples of Urgent Care Symptoms:

  • Vomiting for more than 6 hours (if young child, call PCP)
  • Diarrhea for more than 6 hours (if young child, call PCP)
  • Sprained ankle
  • Minor burns and rashes
  • A minor allergic reaction
  • Flu, sore throat with a fever, earaches

Examples of Emergency Room Symptoms:

  • Extreme shortness of breath
  • Fainting
  • Poisoning
  • Chest pains
  • Uncontrolled bleeding
  • Seizures

HOW DO YOU USE THE EMERGENCY ROOM APPROPRIATELY?

If your life is in immediate danger, call 911. If you need to see a doctor right away, contact your PCP to make an appointment. If your doctor is unable to see you, or the office is not open, Urgent Care is an excellent option. If you need help finding an Urgent Care in our network, call our Customer Care Center.

If you’re not sure whether to go to Urgent Care or the Emergency Room, just ask yourself these questions:

  • Is this something my PCP can take care of in his/her office?
    • If yes - call your PCP to schedule an appointment or visit an Urgent Care if your PCP office is not open.
    • If no - go to the Emergency Room
  • Is this something that - if untreated soon - my life could be in danger or I could lose a body part?
    • If yes - go to the Emergency Room

    • If no - call your PCP to schedule an appointment or visit an Urgent Care if your PCP office is not open.

If I do need to go to the Emergency Room, should I call 911 to get medical help right away? If your life is in   immediate danger, please call 911. If your problem is not life threatening, and can be handled by your PCP or Urgent Care, please go here instead.

WHAT IF YOU NEED EMERGENCY CARE OUT OF OUR SERVICE AREA?

UFC pays for emergency care in your service area. UFC will also pay for emergency care when you are out of your county or out-of-state. If you need emergency care, show your AHCCCS ID so the doctors can notify us.

TIPS ON WHEN THE EMERGENCY ROOM SHOULD NOT BE USED

Do not go to the Emergency Room for symptoms your primary care doctor or Urgent Care can treat. The Emergency Room is for emergencies only!

If the condition is not life threatening, contact your PCP office any time. Your PCP’s office will decide the level of care you need. In addition, if you need care after office hours, on weekends or holidays call our Customer Care Center to find an Urgent Care close to you.

What to Do in Case of an Emergency

Medical emergencies are sudden conditions, which are life or death situations. They may lead to disability or death if not treated as soon as possible. No prior authorization is necessary for emergency care.

If you feel your symptom is an emergency, call 911. As a member of University Family Care you have the right to seek Emergency Service at any hospital or other Emergency Room facility (in or out of network).

The Emergency Room is not the place to treat earaches, colds or the flu. For these conditions, contact your PCP’s office first. If you cannot make an appointment with your PCP, call our Customer Care Center to find an Urgent Care center in our network.

Please remember it is always very important to tell the Emergency Department staff that you are a University Family Care member and show your AHCCCS Identification Card. If you are unable to do this, have a family member or friend tell the Emergency Department staff that you are a University Family Care member.