Behavioral Health Services


Welcome to Behavioral Health Services! 

Medicare and Medicaid Members

If you have Medicare and Medicaid (AHCCCS) and you are over 18 years old, you will now get both your medical and general behavioral health and substance abuse services through UFC.

Now you can call one place to get help. If you have any questions, call Customer Care at 1-877-874-3933. For TTY, dial 711.

Important Phone Numbers:

» Customer Care: 1-877-874-3933, TTY users please dial 711

» Crisis Response Network (CRN): 1-800-631-1314 
(Please call this number if you are in one of the following counties: Maricopa, Yavapai, Mohave, Coconino, Apache, Navajo and Gila)

» NurseWise Crisis Line: 1-866-495-6735 
(Please call this number if you are in one of the following counties: La Paz, Yuma, Greenlee, Graham, Cochise, Santa Cruz, Pinal and Pima)

Medicaid (AHCCCS) Members Only

Beginning October 1, 2015, your behavioral health services provider is changing as indicated below:

Members residing in the following Counties will be receiving behavioral health services from Cenpatico Integrated Care: 

Cochise, Greenlee, La Paz, Pima, Pinal, Yuma, Santa Cruz, Graham and zip codes 85542 and 85192.

Please call Cenpatico Integrated Care if you have questions about your services.
Main Number after October 1, 2015: 1-866-495-6738 
Hearing Impaired: 1-877-613-2076

Members residing in the following Counties will be receiving behavioral health services from Health Choice Integrated Care: 

Apache, Coconino, Gila, Mohave, Navajo, Yavapai (except zip codes 85542 and 85192)

Please call Health Choice Integrated Care if you have questions about your services.
Main Number after October 1, 2015: 1-800-640-2123
Hearing Impaired: 1-800-367-8939 or Arizona Relay Service at 711

There will be no change in the behavioral health services provider for members residing in Maricopa County.

Please call Mercy Maricopa Integrated Care if you have questions about your services.
Main Number: 1-800-564-5465
Hearing Impaired or Arizona Relay Service: 711

If you have any questions, please call Customer Care at 1-877-874-3933, Monday through Friday from 8 a.m. – 5 p.m.


Clicking a category below will expand the selection to reveal documents, forms and links.
  • Covered Services
    • Behavioral Health Services that you may be eligible for include:
      1. Behavior Management (personal care, family support/home care training, peer support)</li>
      2. Behavioral Health Case Management Services (with limitations)
      3. Behavioral Health Nursing Services
      4. Emergency Behavioral Health Care
      5. Emergency and Non-Emergency Transportation
      6. Evaluation and Assessment
      7. Individual, Group and Family Therapy and Counseling
      8. Inpatient Hospital Services*
      9. Behavioral Health Inpatient Facilities
      10. Laboratory and Radiology Services for Psychotropic Medication Regulation and Diagnosis
      11. Opioid Agonist Treatment
      12. Partial Care (Supervised day program, therapeutic day program and medical day program)
      13. Psychosocial Rehabilitation (living skills training; health promotion; supportive employment services)
      14. Psychotropic Medication
      15. Psychotropic Medication Adjustment and Monitoring
      16. Respite Care (with limitations)
      17. Substance Abuse Transitional Facility Services
      18. Screening
      19. Home Care Training to Home Care Client
      *Contractors may provide services in alternative inpatient settings that are licensed by ADHS/DLS, in lieu of services in an inpatient hospital.  These alternative settings must be lower cost than traditional inpatient settings.  

      Your PCP will be able to prescribe for you and monitor medication if you have some types of depression, anxiety, or attention deficit hyperactivity disorder (ADHD).

      For more information, please call Customer Care at 1-877-874-3933 or visit http://www.azdhs.gov/bhs/documents/covserv/covered-bhs-guide.pdf.


    • 1. Introduction to Behavioral Health Services (Dual Members Only)
      This pamphlet is for dual members (member has both Medicaid and Medicare healthcare benefits)....open
    • 2. Introducción de Servicios de Salud Comportamental (Para miembros con doble elegibilidad)
      Este folleto es para miembros con doble elegibilidad (miembro tiene ambos beneficios de cuidado de salud de Medicaid y Medicare)....open
  • Frequently Asked Questions
    • Frequently Asked Questions for Members Enrolled in Medicare and AHCCCS: Changes to Your Behavioral Health Benefits October 1, 2015.
    • FAQs
      Updated August 2015...open
  • Guiding Principles for Recovery
    • 1. Respect;
      2. Persons in recovery choose services and are included in program decision and developments;
      3. Focus on the Whole Person while including natural supports;
      4. Empower individuals taking steps toward independence and allowing risk taking without fear of failure;
      5. Integration, collaboration, and participation with the community of one’s choice;
      6. Partnership between individuals, staff, and family members/natural supports for shared decision making with a foundation of trust;
      7. Persons in recovery define their own success;
      8. Strengths based, flexible, responsible services reflective of an individual’s cultural preferences;
      9. Hope is the foundation for the journey towards recovery.
    • Updated August 2015